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How often do you interrupt, talk over people and avoid looking at that person in the eye? How many people conduct a one way conversation, talking at you without giving you the opportunity to take part in the conversation? For me this is an instant switch off!
Here's a neat little communication activity to try with your training programs or with your groups. It's called "Sparkling Moment"
2 people pair up to take part in this communications game: A and B.
A has 2 minutes to narrate their "sparkling moment" to B. This could be an achievement or something really fantastic that happened to them. Whilst A is telling the story, B must keep still and expressionless and cannot speak.
After A has finished telling the story B gives A feedback on how A came across - body language, facial expressions, enthusiasm, smiles etc. A must listen only and not interrupt.
Then allow 5 minutes to reflect on the experience.
How did A feel when they were telling the story? How did they feel at the end of the story. How easy was it to tell a story without receiving gestures. How easy was it to receive feedback without being able to clarify or interrupt? How useful was the feedback?
How did B feel unable to speak and expressionless? How easy was it to listen and concentrate? How easy was it to give feedback effectively?
Then swop over roles and repeat.